The most important aspect of service quality assurance is the continuous administration of customer issues. PCS-call!, a flexible and high-capacity helpdesk and Call Center solution, matches this requirement. The functionality of PCS-call! ensures, that our software solution can be individually adjusted to the different requirements of different clientele.

With our additional software packages Mail-Gateway, SMS-Gateway und Web-Connector Premium you can optimize the service and therefore the quality of your provided services.

When PCS-call! will be used, it provides a high efficiency and leads to an economical optimization of the particular company. The operating costs in the range of Call Centers and helpdesk are positive affected, based on the high aligned workflow and the easy handling of PCS-call!.

Furthermore, PCS-call! contains a new incident-service in version 5.0, this allows a connection to extern data sources without any problems. So PCS-call! can be integrated in existent software areas without great efforts.

Please be aware that this product is only available in German.