UNIQUE Helpdesk is a high-grade flexible, database adapted solution for service areas, which predominantly work on inbound-handling of requests and channel them for a further handling to the proper department.

The Processing and organization of technical customer requests within the array of IT-User helpdesk, intern as well as extern, is one of the main operation areas by companies using UNIQUE Helpdesk.

Regarding the high-grade flexibility of UNIQUE Helpdesk there is no limitation for a use within the area of IT-User helpdesk only. Our product is applicable for all requests within any service organization, where requests are subject to process-orientated recording, forwarding and handling.

Via UNIQUE Helpdesk this standardized process will be displayed in a client-server-environment and the service staff gets all information on their work stations. Due to its technology basis the system provides a high-graded automation. To meet the requirements of complex requests the system is easily configured and handled through the existing gateways.

ITIL (Information Technology Infrastructure Library) is the only global and public accessible professional direction for planning, providing and supporting IT-services. The great advantage of UNIQUE Helpdesk’s conformity to ITIL reclines in its structured process-orientated handling of many incidents, which can be processed far better and much more effective. And here, the improved quality of results is an additional positive effect. The current version of UNIQUE Helpdesk displays the discipline of ITIL- process incident management in an excellent way and integrates without any problems to all further ITIL-disciplines; as there are: problem, configuration, change and release management.

Please be aware that this product is available only in German.